Comprehensive services for our customers

A vision of a reliable and professional company providing comprehensive services for its customers within the scope of design, assembly, sale and after sales servicing of its products is implemented in our day to day operations.

We pay particular care to every stage of design, assembly and testing of the products which we supply, providing technical assistance across the entire Europe.

We are able to fulfil the expectation of our customers within this demanding and constantly developing market.

Customer satisfaction is our underlying objective which we attempt to attain through short lead times, maintaining high quality of products as well as competitive prices which represent value for money.

We strive to expand our customer base and reach ever higher levels of customer satisfaction. Our partners include both public institutions as well as recipients in the private sector.

The high quality of our products allows us to offer extended guarantee periods of between 36 to 60 months instead of the standard 24.

Unique abilities and values

In order live up to the expectations of our customers we are constantly working to expand our knowledge and competencies.

Our primary values are the care with which we furnish our customers and innovation, and what sets us apart from the competition are state of the art technologies, knowledge and unique experience.

 

 

Our priorities:

 

  • high quality of our products,
  • customer oriented,
  • improving quality and eliminating non-conformities,
  • quality in accordance with norms and specifications,
  • constant development of the company at every organisational level,
  • improving the efficiency and effectiveness of our organisation,
  • flexibility - ability to adjust to current market needs.

 

We carry out our daily tasks through:

 

  • paying attention to the needs and expectation of our customers,
  • investing in state of the art technologies,
  • providing incentives for staff development,
  • implementing modern marketing solutions,
  • internal process control aiming to identify and eliminate mistakes,
  • rational decision making based on reliable information and data analysis,
  • implementing and adhering to Quality Control Systems at every organisational level.